How long will it take to get our kit made?
Our lead times are 4 – 6 weeks, although during peak periods (before major cycling events) this can be 6 – 8 weeks to ensure quality. For new designs you should also allow approximately a week for us to reproduce your custom design and 3 days delivery time. For rush orders we are often able to delivery in less time than this and we are happy to offer guaranteed delivery dates if required.
Can I see some samples?
We are happy to send out samples if you will agree to send them back to us.
What happens if I am not satisfied with our kit?
We offer a money back guarantee if you are not satisfied with your kit for a genuine reason.
Can you help us to make a custom design?
We are very happy to help in any way that we can with the design of your custom kit. We can work from rough sketches or we can copy some ideas from a photo of some other kit. We can also assist in preparing your logos for printing (this is called vectorising, which means that when the logos are expanded they do not pixilate) for a small fee. If you are short of ideas for your design, our designers will help you come up with your dream design!
Why do you charge a design fee?
We charge a design fee because it is extremely time consuming for us to set up all the templates that we need to print the kit. The work involved in producing a mock up of the design for clients to approve is only the tip of the iceberg as once the design goes into production although the individual panels that make up a particular piece of kit need to be designed.
Are your prices so low because you use second-rate materials and skimp on production quality?
Our prices are typically 30 to 40% lower than those charged for imported kit. Manufacturing locally in South Africa helps us keep costs down and provide employment for locals. We use cutting edge fabrics for all our kit and we are constantly updating our fabrics to keep up with innovations. This means that we are very confident that the quality of our custom kit will compete with any other available on the market – our prices are just lower, not our quality.
What is sublimation printing?
Sublimation printing is the way that we print all of our garments and this is a means of permanently dyeing white fabric so that colours and designs will never fade or affect the technical properties of the fabric. A special sublimation ink is used, which is held in a liquid solvent and printed onto transfer paper The ink is then transferred from paper to fabric by heating the dye until it vaporises into a gas which then permeates the actual fibres of the material before re-solidifying. The dye is actually held by the fibres and not in the pores between the fibres. This allows moisture vapour to pass through the fabric without restriction as well as applying a permanent finish to the garment.
Can I see some samples?
We are happy to send out samples if you will agree to send them back to us.
What happens if I am not satisfied with our kit?
We offer a money back guarantee if you are not satisfied with your kit for a genuine reason.